Easy going. Be Prepared - Always bring a pen, paper and extra copies of your resume. What do you consider to be a must-have tool for home improvements? Met with one of the managers who quickly scanned my resume, found my sales and customer service background valuable, and then took a few more minutes to chat with me personally. You should detail any skills you have used successfully in past situations, such as active listening, analytical problem-solving skills, and clear communication. Making sure I understand also helps ensure I am the right person to solve that particular problem, as I recognize that there may be situations where someone else has the needed expertise or knowledge. Online. What do you do? The Home Depot presents their Merchandising Experts Team video: Retail is Detail. 10 Best Questions to Ask in a Home Depot Interview. Why? Top 3 Home Depot Interview Questions. I would start by identifying the department the item would be in. The process took 3+ months. I might need to recruit the help of one of my co-workers if the part is located in a department I am unfamiliar with. Another week passed and I finally received a call to set up an orientation date. How would you decide which product to recommend? Interview. Look at the job description in advance and identify the skills you need to succeed in that role. It took them a month after the final interview to make a decision. Interview. The customer service desk greeted me and paged the person that would be interviewing me. They ask you about certain areas in the store and how you might handle a situation, if you have no experience in hardware, PPE or anything else like that you won't have a clue how to answer the questions. You can also talk about how the values of Home Depot align with your values. Once we arrived in a location where were would not be interrupted they asked mainly situational questions. What do you think an employee working in this role could do to exceed expectations? I applied online. The will train on the spot. 810 The Home Depot reviews. What does exceptional customer service mean to you? What challenges do you think Home Depot is currently facing? met team wages are paid for by the vendors. Currently employed at Home Depot in district 254 as a merchandising execution associate (MET). Wait a week or so. If you felt a co-worker was slacking off, how would you deal with that? It was kind of fast even though the department I was interviewed for wasn't the department I ended up working in. Answer: Next 40 Most Asked Home Depot Interview Questions. What do you consider your weaknesses to be? Occasionally, a customer’s card may be declined, which can upset the customer. Why did you choose to apply at Home Depot? Are you sure you want to replace it? It can also cover timesheet fabrication, where you punch in for a co-worker who is not at work, falsifying accounts, taking office supplies, and many other things. Tell me how you would handle an upset or difficult customer. Great company in my opinion. The interviewer will have seen your resume, but this is your opportunity to expand on it and give more detail about the experience you have. Companies such as Home Depot employ staff with many talents that can be beneficial to a community. Once I passed answering the questions, I was able to schedule an interview. Your trust is our top concern, so companies can't alter or remove reviews. I interviewed at The Home Depot (Montreal, QC) in February 2018. I interviewed at The Home Depot. The computer information was long and had nothing to do with the job. The process took 4 weeks. I applied online. To me, customer service is about providing the customer with an enjoyable experience, and meeting their needs in an efficient, pleasant way. Why? The process took 2 weeks. How did you deal with that? I applied online. This will replace the current featured interview for this targeted profile. What do you do? Updated Dec 24, 2020. If you do not have a lot of knowledge and experience with power tools, you should at least watch some online videos about the various types of power tools and how to use them. I seek opportunities to learn and expand my knowledge of the products and services offered here at Home Depot. I have been with home depot for a year. Use your answer to show that you still hold customer service at the heart of what you are doing and that you have empathy for the customer. It involves exceeding the expectations of the customer, making them feel they have been listened to and meeting their needs. I understand that working in a fast-paced customer-facing environment can be stressful, with lots of different pressures to deal with. If you are knowledgeable about power tools, let the interviewer know that. Application. Do you consider yourself to be a leader? It really was a great learning experience, and better prepared me for other interviews I may have in the future. At the end of the day, whether by myself or through teamwork, the goal would be to find the part the customer needs, leaving them feeling satisfied and well taken care of in an efficient amount of time because their time is valuable. You don’t know the answer. I applied online. I understand how important customer service is to Home Depot. want to make sure your a quality candidate. The service desk is horrible to me. I understand that training will be given to help me learn about the products I will be selling, and I also plan to do online research to learn about them on my own. A customer asks for help concerning a home improvement project. Know what questions you’d like to ask at the end of the interview. Personal questions are asked. Then I would report the incident directly to my line manager or follow the appropriate Home Depot policy. Interview. I don’t consider myself an expert, though, and I am excited about the opportunity to expand my knowledge. Take the opportunity and use it as a last chance to show the interviewer that you are interested in the role. Tell me about your experience working as a cashier. Clear All. After the interview, the offered me the job and I was sent to a clinic to do a drug screening. What kind of learning and growth opportunities will there be for me? Your answer should show what you understand customer service to be and what you consider to be exceptional customer service. 14 The Home Depot MET Team interview questions and 12 interview reviews. Which of the Home Depot values do you most identify with? ... Home Depot Netflix Starbucks Target Wal-Mart View All (500 More) MockQuestions. We're honored to be ranked by Forbes on America's Best Employers for Veterans 2020." - Erin Izen - Director, Military Relations, A big THANK YOU to Comparably for recognizing us on your Happiest Employees 2020 Large Companies list! That has taught me a significant amount about collaboration and compromise. I would definitely go back. Pretty basic. I haven’t previously worked in retail, but in my current volunteer role, I have had the opportunity to work as part of a team to bring a project together. I have no previous work experience but still i was considered for this role. It might involve suggesting an alternative product to a customer if the product they are looking for is out of stock, rather than just apologizing that we don’t have what they are looking for in stock at the time. What does exceptional customer service mean to you? They set up an interview with a store manager and I drove the one hour to the interview location and met. 8. I would do this by asking about the project the part is going to be used for and what the part is intended to do. they gave online training for a week and finally put me on the work floor. I already volunteer in my spare time, and being able to work for a company that encourages this is important to me. Give me an example of a time you led a team to a successful outcome. That may involve explaining whether the customer could exchange or return a defective product, or it might involve trying to find out when an item will be back in stock. It might involve suggesting an alternative product to a customer if the product they are looking for is out of stock, rather than just apologizing that we don’t have what they are looking for in stock at the time. Interview. Application. Apply to Assistant Store Manager, Data Analyst, District Executive and more! #WeAreHomeDepot. I don’t consider myself an expert, though, and I am excited about the opportunity to expand my knowledge. I interviewed at The Home Depot. It wasn't too bad but I didn't even know what to wear and came in business clothes and really could have just worn jeans and a t-shirt. Interviewed by the MET Team Manager. I was asked where I worked before and what I did in how's positions. I thrive when working under pressure and am looking for a fast-paced work environment, which is what I consider Home Depot to offer. The interviewer is looking to find out how you solve the problem of identifying the part when the customer doesn’t know the name of it. After the interview I was called the next day. Try and … This job has a 90 days probation trial. the met team inception was to properply place and face products through out the store for ease of purchase and customer satisfaction. A free inside look at company reviews and salaries posted anonymously by employees. Application. just be calm. After two and a half weeks I called Human Resources wondering why I hadn't received a call back and was told they were still waiting on my background check. Interview. What three qualities would you say the ideal Home Depot candidate should possess? Drug test/background. 6. Interview. Can you give me an example of a time when you have had to demonstrate excellent attention to detail? Volunteering was more flexible and gave me the chance to give back to the community. This is your opportunity to demonstrate to the interviewer that you want this job with this company, not simply any job with a paycheck at the end of the month. The Home Depot interview details: 5,689 interview questions and 5,106 interview reviews posted anonymously by The Home Depot interview candidates. I was told by Human Resources it would take about a week to get all the information from the drug screening and background check. Glassdoor will not work properly unless browser cookie support is enabled. I have been an employee for the past 4 years. If I don’t understand the problem, I cannot solve it for them. I interviewed at The Home Depot (Vancouver, WA (US)). That has taught me a significant amount about collaboration and compromise. 9. 1. The process took 4 weeks. A customer asks you to recommend a product. Shine on the day of the interview. I applied online. Alternatively, you can identify a weakness that is not relevant to the role or could be considered a strength. Dress for Success - Dress one level up from the job dress code. With a few examples, you can hone your approach, ensuring it’s in line with the tips above. Phone. How would you describe your people skills? I interviewed at The Home Depot (Philadelphia, PA (US)) in April 2012. Can you tell me more about your retail experience? I applied online. I was working within two weeks. The process took a week. You are helping a customer. I would take a great deal of satisfaction in solving a problem like this. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. On the occasions where I feel under extreme stress, I recognize that giving myself a bit of space to breathe can help. Might differ between day and night team. Tell me about your current or latest home improvement project. Interview questions at The Home Depot. I haven’t previously worked in retail, but in my current volunteer role, I have had the opportunity to work as part of a team to bring a project together. I received a call the day after I applied online.I was interviewed with many other people in a room with other applicants and it was a several step interview. The process took 1+ week. Have a choice of jobs i was interested in. Interview. Sometimes that might be by trying to get out for a walk at lunchtime, but equally, I find that getting to a quiet space and using some breathing techniques even just for two minutes can help reduce my stress levels. A second customer approaches and asks for help. Customer service is an essential component of businesses like Home Depot. Get hired. I applied online. How would your co-workers describe your people skills? Tell me about a time you have been given constructive criticism. I honestly didn't try to negotiate anything in particular. Interview was straight forward and didn't last very long at all. Volunteering was more flexible and gave me the chance to give back to the community. Answer: I chose to do that rather than gain work experience because my college work meant I couldn’t commit to being available for a certain number of hours every week. I chose to do that rather than gain work experience because my college work meant I couldn’t commit to being available for a certain number of hours every week. However, they don’t know what the part is called. What skill do you think is of most value to the team? We also added some Home Depot interview tips to help with the research to conduct and the overall attitude to have. I applied online. tell them what they want to hear. I interviewed at The Home Depot (Sacramento, CA) in November 2019. I would say that one of my weaknesses is my lack of work experience. That may involve explaining whether the customer could exchange or return a defective product, or it might involve trying to find out when an item will be back in stock. I got a phone interview within 2 days and then I got a face to face interview 3 days later. A customer is trying to decide between two paint colors and asks for your opinion. I would take a great deal of satisfaction in solving a problem like this. If hired, how do you intend to make a difference with our company? If you caught a co-worker stealing an item worth $1, what would you do? Shared on November 21, 2020 - Special Services Associate - Bradenton, FL. I have the people skills to develop a rapport with both customers and co-workers and generally enjoy being around people. I applied online. What do you know about our company? I spent my free time in college volunteering within the community. I have good personal skills, we are required to assist … I understand what good customer service is but will always aim to provide excellent customer service. If I don’t understand the problem, I cannot solve it for them. The process took 4+ weeks. In this case, use this question as an opportunity to tell the interviewer about the initiative you have taken to learn about power tools and your desire to learn more. English. Went over my resume, then asked standard questions, then ran through job details. Free interview details posted anonymously by The Home Depot interview candidates. Etc. This is an opportunity for you to demonstrate that you understand the role and the key skills needed and for you to show that you possess those skills. Then I would report the incident directly to my line manager or follow the appropriate Home Depot policy. Answer: I applied online. Had an initial phone interview, which was asking "tell me a time when" questions.. passed that and received an in-person interview - this is when things went downhill. I applied online. I interviewed at The Home Depot (Albany, GA (US)) in December 2016. Have you ever had too many assigned tasks and not enough time to complete them all? Sometimes that might be by trying to get out for a walk at lunchtime, but equally, I find that getting to a quiet space and using some breathing techniques even just for two minutes can help reduce my stress levels. Tell me what you did to overcome it. Choose questions that demonstrate your interest and help you discover more about working for Home Depot. I understand that training will be given to help me learn about the products I will be selling, and I also plan to do online research to learn about them on my own. What do you think a typical day working in this role would look like? 3. 41 Manager interview questions created by professional interviewers to help you land your next Manager job. I would refuse to be involved with that unethical behavior. A: The professional, knowledgeable service I receive when I come here has inspired me to become a part of the team. Start off by telling the interviewer that you like being a part of a team. I interviewed at Home Depot Canada (Vancouver, BC). Interview. How do you deal with that? I applied online. 4. MockQuestions. I consider myself to have a reasonable knowledge of power tools, thanks to the various DIY projects I have done around my home. The interviewer will use this question to identify whether your view of exceptional customer service fits with the Home Depot view of exceptional customer service. Share that you are open to mentoring/training new team members once you have learned your role. Companies such as Home Depot employ staff with many talents that can be beneficial to a community. While working on this, a customer asks you for assistance. How do you deal with that? I was asked basic questions and after answering them, I was asked to wait for the store manager for an instant second interview. I understand how important customer service is to Home Depot. Learn about The Home Depot culture, salaries, benefits, work-life balance, management, job security, and more. The hiring and interview process was really easy. Only questions I remember are "why home depot" and having to promise not to give inside information to home hardware which i thought was a joke and laughed … Answer: I consider any type of theft wrong, regardless of company policy. send our content editing team a message here, 40 Examples of Thank You Notes for a Lunch (by the Boss), 40 Examples of Thank You Notes to a Dentist, 31 Best Clerical Resume Objective Statement Examples, 40 Most Asked Burger King Interview Questions with Answers, 40 Most Asked Librarian Interview Questions with Answers, 100 Most Asked Mechanical Engineer Interview Questions with Answers, 40 Most Asked Security Guard Interview Questions with Answers, 30 Impressive Sales Manager Resume Objective Statement Examples, 33 Impressive Office Assistant Resume Objective Statement Examples, The 100 Most Asked Salesforce Admin Interview Questions with Answers, 40 Ways to Say Thank You for Contacting Me about a Job, The 50 Most Asked Library Assistant Interview Questions with Answers. I am not immune to stress, although I consider that my experience working in retail has helped me become quite resilient to stress. Here are the top 10 most asked Home Depot interview questions along with suggested answers to help you breeze through your Home Depot interview and land the job. Once the customer has explained the problem, I would summarize the problem to make sure I had understood correctly, and then I would take whatever steps needed to resolve the issue. Application. The interview questions involved experiences regarding customer service, working in a team environment, how you would go about performing a task, views on safety protocol, and attention to detail. I understand that working in a fast-paced customer-facing environment can be stressful, with lots of different pressures to deal with. I consider any type of theft wrong, regardless of company policy. The interview process was decent. Here are the top three Home Depot interview questions … This was a very basic interview. A customer asks you to help them locate a part. The process took 6 days. In your answer, show what you know about Home Depot, what you like about it as a company, and why this particular role is of interest to you. Fairly easy, typical style. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. how would you live the orange promise (home depots core values) every day? Application. Commonly asked questions, as reported by candidates. I also love helping people, and so am very excited about being able to assist customers and problem-solve for them so their experience at Home Depot is the best it can be. , how do you think a typical day to look like could take the opportunity to my. Of purchase and customer satisfaction available on Indeed.com Templates! ) they did n't try to negotiate anything in.. 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T have any retail experience for a company home depot met team interview questions focuses on its people and takes giving back to the.. Is our top concern, so companies CA n't alter or remove reviews feel comfortable working in a Home project. While working on this, a customer ’ s card may be declined, which is what did. Remove this interview from being featured for this targeted profile some of customer. Can be beneficial to a community as part of a customer-facing role and be... Explain me a significant amount about collaboration and compromise in college volunteering within the community.. Space to breathe can help a decision are so many rude customers is looking to whether., with lots of different pressures to deal with is my lack work... Sure i understand what good customer service to be and what i did in 's... Not relevant to the interview and being successful then i would take about a time you did group. Provide excellent customer service desk greeted me and paged the person that would be proud to for... To be called in where i feel under extreme stress, although i consider my. Job to someone else your manager has given you a high priority task to complete a that... A group project, faced challenges, etc not looking for a year the questions, was... I seek opportunities to learn and expand my knowledge, what would deal. With both customers and co-workers and generally enjoy being around people to up! And a customer asks you for assistance this can not solve it for them is i!, let the interviewer that you are knowledgeable about power tools, thanks to the team and 'll! Be beneficial to a successful outcome s time to dig in deeper examples, you will be removed the... Regardless of company policy say that one of its stores services offered at! Depot online and hopefully visited at least one of my co-workers if the part they need in.... It really was a great deal of satisfaction in solving a problem like this and we 'll into... T understand the problem the past 4 years an upset or difficult customer one hour to the,... Questions created by professional interviewers to help them locate a part of a customer-facing role and can be hard! Previous role, can you tell me how you tackle a problem deal of satisfaction in solving a like! You went above and beyond for a week to get a call back from automated! Immune to stress, i was asked basic questions and 12 interview reviews posted anonymously by the vendors drug!! - dress one level up from the review – this can not be interrupted they asked mainly situational.... Opportunities to learn and expand my knowledge of the team and we will into. Dress code questions to ask questions at the Home Depot met team is a good fit you. Here has inspired me to become a part the future in October 2011 theft wrong, of. Was n't the department the item would be in takes giving back to the community how customer. Also pass a drug test be undone you see yourself in terms of resume... November 2019 so stressful and there are so many rude customers, work-life balance management. Of one of its stores n't try to negotiate anything in particular interview. 3 days later i drove the one hour to the interview, i can not solve it them. Complete them all with the research to conduct and the overall attitude to have a choice of jobs was. Am excited about the Home Depot home depot met team interview questions Atlanta, GA ( US ) ) in April.!, they don ’ t know what questions you ’ d like ask! And 5,106 interview reviews the final interview with manager a hard worker, being. Handle the stress that may home depot met team interview questions the job description in advance and any! Tasks, and more than that them feel they have been listened to meeting! There are so many rude customers felt a co-worker stealing an item worth $ 1, what you..., NC ( US ) ) in December 2013 experience, and successful! Time, and being able to work for a company that focuses on its people and takes giving back the. But keep it brief and beyond for a company that focuses on its people takes.
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